Returns & Refund Policy

We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We accept returns within 30 days of delivery.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• Must be unused, unworn, and in original condition
• Must be returned in the original packaging
• Must include all original accessories (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will offer one of the following solutions:

• Replacement (exchange) at no additional cost, or
• Full refund

Lost Shipments or Wrong Items

• If your package is lost during transit, please contact us immediately. We will investigate with the carrier and offer either a replacement or full refund.
• If you receive the wrong item, please contact us within 7 days. We will arrange a replacement or full refund, and cover all related shipping costs.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1. Contact Us
   Email us at [email protected] with:
   • Your order number
   • Reason for return or exchange
   • Photos (if item is damaged/incorrect)
2. Request Review
   Our support team will review your request within 1–2 business days.
3. Approval & Return Label
   If approved, we will provide:
   • A return label
   • The return address
   • Detailed return instructions
4. Ship the Item Back
   • Carefully pack the item
   • Attach the provided return label
   • Ship the package as instructed

Important: Do not send items back without prior approval. Unauthorized returns may not be accepted.

Return Shipping Costs

• For non-defective items: Customers are responsible for return shipping costs
• For defective, damaged, or incorrect items: We will cover all return shipping costs

Restocking Fee

• No restocking fee will be charged for any returns

Refunds

Once we receive and inspect your returned item, we will notify you of the result.

If approved:

• Your refund will be issued to your original payment method (original form of payment)
• Refund processing time: 10–15 business days, depending on your payment provider

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

• Email: [email protected]
• Phone: +1 (973) 270-4242
• Address:
  18645 Hatteras St Unit 285
  Tarzana, CA 91356
  United States