FAQ

1. Where do you ship to?

We currently ship within the United States only.

2. Do you ship to P.O. Boxes or international addresses?

No. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

3. What shipping method do you use?

All orders are shipped via UPS to ensure reliable and trackable delivery.

4. How long does order processing take?

Orders are processed within 3–5 business days (excluding weekends and holidays).

Orders placed before 5:00 PM (PST) will be processed the same business day. Orders placed after this time will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly extended.

5. How long does shipping take?

• Processing time: 3–5 business days
• Estimated delivery time: 7–15 business days after shipment
• Total estimated delivery time: 10–20 business days

Delivery times may vary depending on location, weather conditions, and carrier delays.

6. How much is shipping?

• Orders under $50: $9.99 shipping fee
• Orders $50 and above: Free shipping

Shipping fees (if applicable) will be calculated at checkout.

7. Will I be charged taxes or duties?

No. There are no additional taxes or duties. The price you see at checkout is the final price.

8. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your shipment via the UPS website.

9. What is your return policy?

We accept returns and exchanges within 30 days of delivery.

Items must be unused, in original condition, and in original packaging. We reserve the right to refuse returns that do not meet these conditions.

10. How do I start a return or exchange?

To initiate a return or exchange:

• Contact us with your order number and reason
• Our support team will review your request
• Once approved, we will provide a return label and instructions
• Send the item back following the instructions provided

Do not send items back without prior approval.

11. Who pays for return shipping?

• If the item is defective, damaged, or incorrect: we cover return shipping
• For non-defective returns (e.g., change of mind): the customer is responsible for return shipping

12. How long does it take to receive a refund?

Once your return is received and inspected:

• Refunds are issued to your original payment method
• Processing time is typically 10–15 business days, depending on your payment provider

13. Do you charge restocking fees?

No, we do not charge any restocking fees.

14. What payment methods do you accept?

We currently accept PayPal only.

PayPal supports:

• PayPal balance
• Credit or debit cards
• Bank transfers (where available)
• Guest checkout (depending on region)

15. When is payment required?

Full payment is required at checkout. Orders will not be processed or shipped until payment is successfully completed.

16. Is my payment secure?

Yes. All payments are processed securely through PayPal’s encrypted system. We do not store or have access to your payment information.

17. What currency do you use?

All prices are listed in USD (United States Dollars) unless otherwise stated.

18. What should I do if my payment fails?

If your payment fails, please:

• Check your PayPal account or payment method
• Ensure sufficient funds are available
• Contact PayPal support if needed

You may also contact us for assistance.

19. What materials are your jewelry made of?

Our jewelry includes materials such as 18k gold vermeil and cubic zirconia, selected for durability and appearance.

20. Will my jewelry tarnish over time?

With proper care, the jewelry can maintain its finish over time. We recommend:

• Avoiding water exposure
• Keeping away from chemicals
• Avoiding prolonged moisture exposure

21. How can I contact customer support?

Phone: +1 (973) 270-4242
Email: [email protected]
Address:
18645 Hatteras St Unit 285
Tarzana, CA 91356
United States